At Liberty HealthShare, we view misunderstandings as opportunities for education. For instance, some potential members don't understand the healthcare sharing mentality. Rather than seeing this purely as an obstacle to membership, we choose to see it as an opportunity for education about our unique, member-centered approach to paying for healthcare.
When we hear from members who truly understand healthcare sharing and want to see others learn more, we get excited. We can explain it all day long from our perspective, but the reality is members who share their experiences are exponentially more effective at educating others.
A great example of this is Brittany K. from Michigan, who along with her family joined Liberty HealthShare early last year. She has worked in various facets of the field of healthcare for years, so she brings both a provider and a consumer perspective to the discussion of healthcare costs. We recently caught up with Brittany to learn more about her experience and what drew her to join Liberty HealthShare. Here is her story:
I've worked in healthcare for a long time, spending 6 years in patient services and then moving into healthcare administration. Liberty HealthShare was mentioned during a conference call I was on, and it piqued my interest. I did a little research into healthcare sharing in general and Liberty HealthShare in particular, and I thought, "Oh my goodness. This is exactly what we need!"
Because I had experienced both the patient and provider sides of things, I had a pretty good idea of where the system was breaking down. My own family had ended up with thousands of dollars in medical debt because of loopholes and fine print we weren't previously aware of. We felt taken advantage of like we weren't real people with real needs. From the beginning, our experience with Liberty was different. For starters, someone actually answered the phone when I called!
When we enrolled, I couldn't have predicted we would need to request sharing in medical bills so quickly. First, our four-year-old broke his arm in the backyard, and then shortly after that, my husband Eric suffered a hernia and needed surgery. We are a healthy family, so having two major incidents in a row was overwhelming. On top of that, I felt so guilty about needing to see the doctor and submit bills. Ultimately, the bills for both incidents were shared without question. The experience moved me to tears.
When we enrolled and I read through Liberty's sharing guidelines, my first thought was, "Wow, this is really black and white." There's no area where I'm questioning whether or not bills will be shared. It's very clear. I also really appreciate Liberty's empathetic and kind staff. Even if a bill is not shareable, I feel alright about it. I like the transparency.
This is healthcare that makes sense. I truly believe our nation's healthcare system would be less of a mess if more people thought this way! I love knowing that our fellow Liberty members are like-minded individuals who are all going through similar things and trying to make ends meet just like us. We're all there for each other, especially during vulnerable times. It isn't purely financial. We love being able to support others and be part of a community in a very real way. Our hope is that we will be physician visit-free next year so our monthly shares and donations can be used 100% for the bills of other members.
Thank you for changing not only my family's lives but also thousands of others'. When I think about Liberty HealthShare, Galatians 6:10 comes to mind: "So then, while we have opportunity, let us do good to all people, and especially to those who are of the household of faith."
Thank you for taking the time to share your perspective with us, Brittany. We hope Eric and your son are well on the road to recovery. We're grateful you and your family are part of the Liberty HealthShare community!