As 2019 begins, I have been CEO of Liberty HealthShare for nine months. I have been honored to be at the helm of this innovative and caring organization that is blazing a new trail in health care sharing. Liberty has much to be proud of, and we are at the forefront of a revolution in health care sharing. That being said, there is always room for improvement and renewed excellence, and we quickly realized that there were a few key areas that called for redesign.
Our major focus in the first month of the year has been on streamlining the submission process for member payment. Our primary focus is always our members, and we have added additional personnel and new technology to make the submission process much more efficient.
· Investing in new technology to facilitate the sharing process between members. Our improved ShareBox platform has been updated so members can more easily check their unshared amounts, approve their monthly shares, send messages of cheer and prayer to other members, and track their medical expenses. You’ll notice an updated look, improved access, and quicker routes to submit needs, obtain new medical cards, check balances, and track expenditures.
· To that end, Liberty has added more staff to implement our new technology and implement more efficient processes. We have also engaged two new vendors who specialize in medical expense administration.
· Maintaining strong and positive relationships with our providers is also very important to Liberty, and we have implemented technology to work more efficiently with providers to process claims and disburse payment.
In 2019, we have a renewed focus on you, our members. We are committed to improving your experience with Liberty HealthShare -- from claims processing to member-to-member communication, and payments and disbursements to health care innovations. As the year progresses, we will be looking at how we can improve the HealthTrac experience and provide new and exciting options for our members.
The heart of Liberty HealthShare truly is our members, and I couldn’t be more excited to share these improvements with all of you. As always, I’d love to hear your thoughts and comments, and I hope you’ll join me in making 2019 our strongest and healthiest year yet.
Larry Foster, CEO